A biweekly digest of news related to The Upgrade (Enterprise Systems Upgrade Program) | MARCH 3, 2015
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Advance Teams: Here to Help

Upgrade Advance Teams are comprised of University staff who have received advance information and training to help their colleagues adapt to changes in the HR, Finance and Student systems. 

Check out who is on your area's Advance Team here. Reach out to these volunteers to find out how your area will be affected by -- and what you can do to prepare for -- The Upgrade and the systems interruption that precedes it.

How Advance Teams Are Preparing

Last week, more than 100 HR Stars (HR Advance Team members) and Help Desk staff attended incident management and customer service training sessions to prepare for The Upgrade.

Participants reviewed potential issues and learned how to analyze and escalate them. They also reviewed best customer service practices and how to handle stressful situations, including role-playing scenarios. Read more…

What's Changing?

PCard & MyWallet

As part of The Upgrade, we are changing where PCard reconciliation happens in the system, but not how the PCard is used or by whom. After The Upgrade, PCard holders can access their transactions through the new MyU. A preview video and job aid are available. Read more...


Student System FAQs

If you have questions about how Student systems will be impacted by upgrade activities, see these Frequently Asked Questions. This list covers questions related to registration, student account billing, financial aid, admissions, and more.

Presentations & Events

The Upgrade Fair

Attend The Upgrade Fair on Wednesday, April 15th, in The Great Hall of the Coffman Memorial Union. Everyone is welcome to stop in from 10 a.m. to 3 p.m. This event will feature demos, information booths, and hands-on support. 

Tell us what you think!

Questions? Something on your mind? Wondering how The Upgrade will affect you? Suggestions for a Q&A? Shoot us an email at upgrade@umn.edu.

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